Dear Customer:
Hello, Mr. Wang! On the occasion of the Spring Festival in 2026 (the Year of the Horse in the lunar calendar), Chongqing Starlight Way Network Technology Co. Combined with the State Council's 2026 Spring Festival holiday arrangements and the company's service protection planning, the holiday related matters are now special notice as follows, so that you can do a good job in advance of the business deployment:
I. Spring Festival Holiday
According to the official notice of the General Office of the State Council, the Spring Festival holiday in 2026 will be 9 days in total, specifically: February 15 (Sunday, the 28th day of the Lunar month) to February 23 (Monday, the 7th day of the first month of the Lunar year). February 14 (Saturday) and February 28 (Saturday) will be a normal work day for the holiday.
II. Arrangements for securing services during holidays
- Core business operations and maintenanceDuring the vacation period, your independent foreign trade website will continue to run on a stable server architecture, and the global access channel will not be affected. The technical team will be remotely manned, real-time monitoring of the server status, for the website can not access, data anomalies and other urgent problems, to ensure a rapid response to deal with.
- Counseling and demand processing: Suspend non-emergency services such as daily business consultation, website iteration and upgrade, promotion program adjustment, etc. during the holiday. In case of sudden emergencies (website inaccessibility, attacks, etc.), you can contact us through the exclusive customer service reserved emergency contact (13252060917) contact, we will respond within 2 hours.
- Order to work order interfaceThe final deadline for order taking and service processing before the holiday is Thursday, February 13th. Non-urgent requests submitted after this date will be prioritized in the order of submission after work resumes on Tuesday, February 24th, and feedback will be provided within 3 business days.
Spring starts a new journey, and the year starts a magnificent chapter. Thank you again for your understanding and support, and we wish you a prosperous career, a happy family and all the best in the new year! If you have any urgent questions during the holidays, please feel free to communicate with us through the emergency contact.
